FAQs
1. What kind of products do you sell?
We specialize in handcrafted Moroccan decor, including copper and brass pendant lights, traditional ceramics, leather poufs, and artisanal home accessories — all made by skilled Moroccan artisans.
2. Are your products handmade?
Yes. Every piece is carefully crafted by hand using traditional techniques passed down through generations, making each item unique.
3. Where are your products made?
All our items are made in Morocco, mainly in Marrakech and Fez, by experienced local artisans.
4. Do you offer customization?
Yes. We can customize certain products such as lights, leather poufs, and ceramic designs to match your size, color, or style preferences. Contact us for details.
5. How long will it take to receive my order?
Processing time is usually 3–5 business days. Delivery times vary depending on your location:
-
USA & Europe: 7–14 business days
-
Rest of the World: 10–20 business days
6. Do you ship worldwide?
Yes. We offer worldwide shipping with tracking.
7. How much is shipping?
Shipping rates are calculated at checkout based on your location and the size/weight of your order. Some promotions include free shipping.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and secure online payment options.
9. Can I return or exchange my order?
Yes, we accept returns within 30 days of delivery. Items must be unused and in original packaging. For more details, see our Return & Refund Policy.
10. My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging, and we will arrange a replacement or refund.
11. Do the colors look exactly like the photos?
We do our best to show accurate colors, but slight variations may occur due to the handmade nature and lighting conditions during photography.
12. How do I take care of my copper/brass products?
Wipe gently with a soft, dry cloth. Avoid harsh chemicals and abrasive sponges to preserve the natural patina and shine.